Senior Customer Experience Associate at Haute Hijab

Haute Hijab

Senior Customer Experience Associate

Full-Time in New York, NY - Associate

We’re looking for a passionate, seasoned Senior Customer Experience Associate to join our fast-growing team as we build a global fashion brand dedicated to celebrating and empowering the hijab-wearing woman. For our Manhattan office, we are looking for a friendly, detail-oriented person loaded with positive energy and a passion for writing and creative thinking to join our team and grow with our company.

In the role of Senior CX associate, you will begin by mastering the customer experience at our company - you will serve as the primary point of contact for existing and potential customers, investors, and partners by interfacing with them on a variety of channels (i.e. email, phone, and live chat). In addition to this, you will also facilitate customer logistics by communicating with our warehouse and shipping teams and processing returns.

After mastering the customer experience position yourself, you will begin hiring and building out a team, releasing reports on CX performance and overall, managing the customer experience department of the company.

Because we are a small team, being self-motivated is crucial as we continue to scale and grow as a company. We encourage our team members to think like entrepreneurs, constantly innovating and driving positive change while relentlessly delivering exceptional results. Most importantly, you relish the opportunity to learn new skills and think outside the box. No task is too big or too small for you.

FACTS ABOUT US

  • We’re a small passionate team of doers
  • We’re a fashion startup with a love for tech and design
  • We’re focused on empowering women leaders and we admire independent thinkers
  • We love creative and smart people who take pride in what they do

RESPONSIBILITIES

  • Provide ridiculously great service to our customers.
  • Represent the voice of the customer to the rest of the HH team and stakeholders.
  • Interact with our product and design team to maintain a positive feedback loop.
  • In time, build and manage a CX team.

REQUIREMENTS

  • 2-3 yrs experience in CX at a start-up, fashion e-commerce company or similar position
  • Bachelor’s Degree required
  • Exceptional writing skills with a passion for communication and language
  • Proactive problem solver and critical thinker
  • Ability to foresee obstacles and remove them by providing insights to daily activities
  • Lots of attention and care to detail
  • Highly available, dependable hard worker
  • Immediate availability
  • Live in, or commuting distance to Manhattan

If you are ready to provide the best customer experience in the industry then please send us a copy of your resume and cover letter!